Privacy Policy

1. What personal data we collect

• Contact details: name, email address, phone number (if provided), and other details you submit through forms.
• Communication: data contained in your messages and any correspondence with us.
• Lead/contact form submission: information you provide when you request a call or send a request.
• Technical data: IP address, device and browser information, approximate location (based on IP), and usage data for security and service operation.
• Marketing/remarketing (if enabled): data used to deliver relevant ads, measure ad performance, and improve marketing campaigns (for example, identifiers from cookies or similar technologies).

If we use cookies or similar tracking technologies that process personal data, we rely on the applicable legal requirements for lawful processing and consent where required.

2. How we use personal data

• To respond to your inquiries and provide information about our services.
• To manage and process submissions from contact/lead forms, including redirecting you to the corresponding thank-you page.
• To improve our website, maintain security, and prevent fraud.
• To run marketing and advertising/remarketing activities (where applicable).
• To comply with legal obligations.

3. Legal grounds (Ukraine)

We process personal data in accordance with the applicable Ukrainian legal requirements, including:

• Ukrainian Law on Personal Data Protection: Закон України "Про захист персональних даних" № 2297-VI.
• Electronic communications and contractual aspects (where applicable): Закон України "Про електронну комерцію" № 675-VIII.
• Consumer rights (where applicable): Закон України "Про захист прав споживачів" № 3153-IX.

If the site offers tourism/tour services, pre-contract information is provided in an accessible and clear manner and matches advertised terms, in line with Закон України "Про туризм" № 324/95-ВР. If travel/tour advertising is shown, it complies with Ukrainian advertising requirements, in line with Закон України "Про рекламу" № 270/96-ВР.

4. Retention periods

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to fulfill contractual or pre-contract steps, for legitimate business purposes, and to comply with legal obligations. After that, we delete or anonymize data, unless a longer retention period is required or permitted by law.

5. Your rights

Depending on applicable law, you may have rights related to your personal data, including access, correction, and request to stop processing in certain cases, as well as other rights provided by Ukrainian legislation on personal data protection. To exercise your rights, contact us using the details in the “Contact us” section below.

6. Data controller and contact us

The data controller is:

If you believe that our processing of your personal data violates applicable law, you may also lodge a complaint with the competent Ukrainian supervisory authority.